Adapted transport: A public transport service for disabled or handicapped persons

  • What is adapted transport?
  • Where is the service offered?
  • Are you eligible for adapted transport?
  • Possible types of levels of eligibility
  • Book your adapted transportation
  • How much does adapted transport cost?
  • Do you have the right to travel with an accompanying person ?
  • Coordinates of Transport adapted for us Inc.

Adapted tranport is a public transportation service adapted to the needs of people whose disability greatly compromises their mobility. It is offered door-to-door in adapted minibuses or regular taxi cars. In some cases, it also includes the presence of an accompanying person.

You can use adapted transportation to make your life easier. For example, to go to work, school, your medical appointments, for your leisure or for any other service.

Where is the adapted transport service available?

The service is offered in the area by the company Transport adapted for us inc. which covers the following municipalities:

Local : Waterloo, Shefford, St-Joachim, Warden, Stukely-South, St-Étienne-de-Bolton, Brome Lake, Village of Brome.

Long distance: Granby or Cowansville. The service also covers trips to Magog or Sherbrooke for medical reasons.

How do I know if I am eligible for the adapted transport service?

First, you must meet the eligibility criteria established by the ministère des Transports du Québec, as well as those of Transport adapted for us Inc., which verify that the user is:

  • Unable to walk 400 meters on a level ground,
  • Incapable of climbing a 35-centimeter-high step with support, or inability to descend one without support,
  • Unable to complete the entire trip using regular transit,
  • Unable to navigate in time or space,
  • Unable to control situations or behaviors that may be detrimental to his/her own safety or that of others,
  • Unable to communicate verbally or gesture. However, this incapacity alone can not be accepted for admission. It must be associated with another disability so that it is recognized as eligible.

Types of levels of eligibility

Following its evaluation, Transport adapted for us inc. determine the eligibility and type of admission to which the user is entitled, namely:

  • General: Valid at all times, unless a request to review the Admission Committee file revokes the status.
  • Provisional:Temporary measure that may be due to temporary disability (ex: wheelchair during convalescence)
  • Seasonal: from October 1st to April 30 of each year
  • Partial: Valid and limited to certain trips only for people who have learning opportunities for regular transit.

Book a adapted transport

The service is offered from Monday to Sunday between 07:00 am and  10:00 pm.

Regular transport

The reservation must be made no later than five (5) days before the start of the journey.

Occasional transport

The reservation must be made at the latest before 12 noon the day before your transport.

Transportation on weekends
(Saturday, Sunday or Monday)

You must book before noon (12 pm) the previous Friday your travel.

Transport on public holidays

We ask you to send us your reservation at the latest before noon (12 pm) the last working day before your trip.

How much does travel in adapted transport cost?

It is possible to pay for it in cash (the amount must be exact because the driver does not return the money) or by using voucher booklets. Users who go to work on a regular basis can pay monthly.

Fee Schedule in effect from January 1 to December 31, 2020 *

Booklet 10 coupons

$ 30.00

Simple passage

$ 3.25 or 1 coupon

Granby passage

$ 6.50 or 2 coupons

Cowansville passage

$ 6.50 or 2 coupons

Bromont passage

$ 6.50 or 2 coupons

Sutton passage

$ 6.50 or 2 coupons

Magog passage

$ 8.75

Sherbrooke passage

$ 34.00

Accompanying persons pay the same amount as the user.
Only the companion considered compulsory by the admission committee is admitted free.

Rates are established on January 1st of each year.

Who is entitled to an accompanying person?

IMPORTANT: In all cases, the attendant must board and disembark at the same place as the adapted transport user

Types of accompanying persons



Mandatory, when a user needs physical or psycho support.

The attendant must be 14 years of age or older and be able to provide all necessary assistance to the person in charge.

 Free for the accompanying person if the Admission Committee considers that its presence is mandatory


The user is entitled to an accompanying person of his choice to assist him/her, except in certain circumstances indicated below.

It is absolutely necessary to mention that you will be accompanied during the reservation, because Transport adapted for us inc. can not guarantee a seat in the vehicle for the “optional companion”, you will be notified if it is possible during your reservation.

See exception to rule with unauthorized accompanist

The attendant must pay his way




Some users, if they are in the company of another person, can use regular public transport without prejudice to their safety. In such cases, the user can travel alone in the adapted transport, but CAN NOT travel with an attendant.

(Example: A person with a visual impairment can travel with public transport by public transport because, thanks to his / her assistance, he / she will be able to orient himself or herself in time and space, Need transportation).



Other situations where the attendant may be authorized

Accompaniment for assistance needs at destination


In certain special cases and in some places only where the user can board alone but does not have the necessary skills to get to his/her destination.

The attendant must pay his way


Accompaniment for parental responsibility


For a parent who has a dependent child under 14 years of age. If the child is 5 years of age or younger, transportation is free. If a booster seat is required for the child, the parent must provide this seat.

A disabled child under the age of 14 may travel with his or her parents and an immediate family member under the age of 14, if applicable, to the extent that the presence of these Disabled child to make up for his or her disabilities.

Free for the companion


Temporary accompaniment for familiarization purposes


If the need for assistance is temporary, for example, to learn a journey.

The temporary attendant acting as an educator must be an adult and his or her place is insured and free of charge.

(The guide-dog or helper is not an accompanist, his presence is allowed whatever the type of accompaniment allowed).

Free for the companion


To book your adapted transport, call (450) 539-4711 or toll free at 1 (877) 439-4711.

When booking, you will need to provide the following information:

  • The surname and first name of the user;
  • If necessary: the name and the first name of the accompanying person;
  • If necessary: the presence of a guide dog or helper;
  • The date when you need transportation;
  • Frequency if applicable (for regular transport);
  • The exact address of the destination; (Civic number and street name);
  • The start and end time of the activity.

It is important to note that :

  • For all your transportation, you must be ready ten (10) minutes before the scheduled time.
  • Occasionally, unpredictable situations may occur on the road that may delay or delay your arrival.

Coordinates of adapted transport:

Manon Bessette
Executive Director
Phone: (450) 539-4711
Toll free: 1 (877) 439-4711
Fax: (450) 539-4789
Web site :

Transport adapted for us inc
5401 Foster Street
Waterloo, Quebec, J0E 2N0